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Get predictable & proactive information technology results

We provide a successful outsourced I.T. plan for companies in the Pacific Northwest

YES,

I want dramatically different results for my company!

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Why Outsource I.T.?

According to a recent Computer Economics study, smaller companies (Those with fewer than 300 employees) are leading the way when it comes to outsourcing information technology processes. Some estimates explain cost savings are the main driver of this trend, placing the average cost savings for companies who choose to outsource IT as high as 25% to 40%. Here are several other reasons why companies choose to outsource:

    Tactical Reasons:

  • Lowering operational and labor costs are among the primary reasons why companies choose to outsource I.T. When properly executed it has a dramatic impact on a company's revenue recognition and can deliver significant savings.
  • Apart from the financial benefits associated, another reason why companies outsource work is to have processes delivered by teams that have operational expertise in the outsourced process. Outsourcing gives companies access to world-class capabilities and infrastructure.
  • Eliminate time consuming hiring processes which normally may be painful and expensive to perform and inherit a talented team who already possesses the skills needed to manage the I.T. responsibilities at your business. "A" grade talent is difficult to find in the highly competitive technology field.
  • Enhance risk management with redundancies and back-up mechanisms. In the event of any natural calamities, accidents, or technical crises the rigorous disaster recovery mechanisms and detailed back up plans help companies to rapidly respond to the situation and get operations back on track within remarkable turnaround time.

    Strategic Reasons:

  • Companies choose to outsource I.T. so they can continue focusing on their core business processes while delegating time consuming technology processes.
  • Freeing up internal resources that could be put into effective use for other purposes is also one of the primary benefits realized when companies outsource I.T. Allowing resources to focus their time and energy on their most valuable activities yields managed attention.
  • Migrating to newer technologies allows companies to make better use of their investments and enjoy enhanced productivity and quality. Companies with outsourced IT processes are better enabled to migrate to new technologies with minimum downtime and productivity disruption.
  • Companies that decide to outsource find that expensive infrastructure requirements are cut back drastically as some of the functions move to external collocation facilities. Cutting internal edge IT systems and technical helpdesks entail heavy investments to companies. By outsourcing these functions to external vendors, companies can keep their investments in these areas very low.

Get Started. Ready, set, go!

You can partner with us in four simple steps

step 1

Call us

Ask for Chris so he can discuss your needs and schedule an in-person meeting.

(425) 605-0594
step 1

We meet in person

We travel to your office and learn more about your business and current I.T. situation so we can determine if we are a good fit for each other.

step 1

Visit Digux

We invite you back to our office so you can meet our team and learn about our best practices for solving your specific pain areas.

step 1

Let's do business

We formalize our contract together and schedule our onboarding process!

What we do is Predictable, Proactive, and Caring

We build long term partnerships with customers who invest in our unlimited I.T. support plan. We believe that your business needs infrastructure, support and strategy to achieve dramatically different results in technology, whether you have 10 or 50 users. Our average plan costs $2,500 but this amount depends on the size & complexity of your business. Please view all of our benefits below to see what is included in our unlimited support plan.

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Onboarding

We start our onboarding process immediately after formalizing our new partnership. This process is important because it clarifies expectations, establishes accountability, deepens our relationship and ensures a successful implementation of our best practices. At this stage, we spend 100-150 man hours to complete 5 phases outlined below. We only charge a flat fee of $2,500. This is our way of demonstrating commitment to the success of your business technology from the first day.

Proactive Technology

Proactive technology management results in all the different tools we deliver from our office over the Internet to our customers all managed by our team to automate processes and best practices. Ultimately our goal is to centralize services to deliver global tasks in a common way to achieve efficiency and growth. As a basic example we tell people this: patch management tends not to impact your business. However, these are technologies that need to happen behind the scenes, sort of like plumbing in a house — you need to have it. We solve all of those basic problems for you. Moreover, we are constantly developing and maintaining automated routines to relieve our other team members from mundane tasks. Similarly, we review service tickets weekly and look for ways to automate common problems around that. In the MSP industry, we refer to some of our tools as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) systems. We have a whole slew of other tools we use as well such as Antivirus, Antispam, backups, desktop optimization, hosted Exchange, web hosting, cloud storage, virtualization, etc. We essentially hand out our bag of goodies and integrate all the tools necessary to make your I.T. environment run properly.

BACKUP DISASTER RECOVERY

Backup Disaster Recovery (BDR) can be complex to implement depending on the nature of your business. We ease this complexity and help you get started by including backup protection for your Servers. This has a one-time cost, but we manage, maintain and monitor the Server backups in our cloud for no additional cost. This is our phase 1 protection plan. From experience, a complete disaster recovery solution has 4 phases and we implement these over time based your goals and expectations – we will partner to define things or events your business considers a disaster, and establish what successful recovery looks like. The odds a business owner declares a disaster is low, but we make sure our customers are prepared, have peace of mind, and can recover their data and systems

Network Administration

Our network administration role is key to our overall success, one that allows us to achieve proactive and predictable results for our customers. From a 30,000 ft perspective, we provide unlimited access to our network admin resources who are available any time in addition to a full day onsite each month fulfilling responsibilities. If we dive deeper into the role, we uncover facts on how true proactive network administration is the engine behind world class results. We do this by being able to manage technology standards across our client base to drive down noise to increase value and our belief system. This ensures we can keep I.T. systems running smoothly without interruption which saves our customers money.

It all starts with our onboarding process. We perform a health assessment that shows us the truth about the I.T. systems and what impact this has on our customer. From the beginning, we know what is wrong and communicate that effectively so we can decide what is the most important issue to minimize fire drills. In other words, we bring problems out into the open and work diligently to align our standards with your environment. Our network administrators work with all of our other team members as well to address tickets with the support team, give insight to the technology consultants, and assist with technology decisions when preparing quotes for a project. This is a dynamic service delivery role, but we make it simple so we can understand what is really going on and adapt to your culture. Our goal is to build a transparent relationship with our customers so we can help make the I.T. environment healthy.

Customer Support

We have no automated answering system when you call our office. We answer our phones and return emails almost immediately. Our support desk coordinator has a dynamic and important role because this is most often the first person anyone talks to when calling Digux. We have a pre-defined process we follow to handle trouble tickets properly. You can send in a ticket by email, picking up the phone and calling us, or submitting it via our customer portal. Once the ticket is submitted our support desk coordinator captures the information, performs triage, sets expectations, either resolves or escalates the ticket, and continuously follows up with the customer to ensure everything was completely properly.

Behind the scenes our support desk has several other important responsibilities. Communicating with our other team members about progress on tickets and setting expectations. Also planning and executing our daily huddles, weekly & monthly meetings. We dive into metrics such as open/closet tickets, average response times, average resolution times, aging, etc. Our support desk spends most of their time working remotely so it’s essential all of our proactive technology tools are running properly.

Technology Consulting

Our Virtual Chief Information Officer’s (vCIO) role is to strategize with our customer by translating the technical conversation into a business conversation and making recommendations based on our best practices. During our onboarding process and as we maintain our customer’s environment, we use a software tool named myITprocess. myITprocess allows I.T. companies to design, implement, and manage technology best practices and show the business impact of alignment with their standards. The idea is that this software aligns our team and customers with our company way. This is a way for us to institutionalize our knowledge to consistently deliver effective strategy to our customers. If we zoom down into our internal processes, our ongoing rhythm consists of the network admins handing off their technical analysis to the vCIO who then reviews the report to assess business impact of the I.T. environment. Once this assessment is complete, we schedule a 2-3 hour meeting and take our customer out to lunch and discuss the top 3-5 issues that will impact their business eventually. During this meeting we present our strategy in clear business terms. We typically meet with our customer 3-4 times per year and sometimes more depending on the arrangement. None the less, our recommendations vary from a project to implement new technology, simple configuration change, change in how technology is utilized, or purchasing a warranty or service contract. Our strong belief is that developing and managing technology standards across our client base is the only way to drive down noise, increase the value to the customer, and build our belief system and this is why we dedicate our focus on this role ultimately resulting in proactive support.

Project Management

Our project management role interoperates with all of our other roles in some way and has a specific technology lifecycle. For example, our vCIO strategizes and makes recommendations which ultimately results in a proposal. Our project team defines scope of work, the schedule, and implements the project. Then our customer support and network admin’s provide ongoing support for the new technology. As a simple explanation, we plan, design, implement, operation, and optimize our projects and work with all of our other team members to make the implementation a success. Over the years, we have found that logic, communications skills, details, organization, and managing expectations is key to project management. Furthermore, to assure predictability, our time & materials are a flat fee, similar to our ongoing services.

Onboarding

We start our onboarding process immediately after formalizing our new partnership. This process is important because it clarifies expectations, establishes accountability, deepens our relationship and ensures a successful implementation of our best practices. At this stage, we spend 100-150 man hours to complete 5 phases outlined below. We only charge a flat fee of $2,500. This is our way of demonstrating commitment to the success of your business technology from the first day.

Proactive Technology

Proactive technology management results in all the different tools we deliver from our office over the Internet to our customers all managed by our team to automate processes and best practices. Ultimately our goal is to centralize services to deliver global tasks in a common way to achieve efficiency and growth. As a basic example we tell people this: patch management tends not to impact your business. However, these are technologies that need to happen behind the scenes, sort of like plumbing in a house — you need to have it. We solve all of those basic problems for you. Moreover, we are constantly developing and maintaining automated routines to relieve our other team members from mundane tasks. Similarly, we review service tickets weekly and look for ways to automate common problems around that. In the MSP industry, we refer to some of our tools as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) systems. We have a whole slew of other tools we use as well such as Antivirus, Antispam, backups, desktop optimization, hosted Exchange, web hosting, cloud storage, virtualization, etc. We essentially hand out our bag of goodies and integrate all the tools necessary to make your I.T. environment run properly.

BACKUP DISASTER RECOVERY

Backup Disaster Recovery (BDR) can be complex to implement depending on the nature of your business. We ease this complexity and help you get started by including backup protection for your Servers. This has a one-time cost, but we manage, maintain and monitor the Server backups in our cloud for no additional cost. This is our phase 1 protection plan. From experience, a complete disaster recovery solution has 4 phases and we implement these over time based your goals and expectations – we will partner to define things or events your business considers a disaster, and establish what successful recovery looks like. The odds a business owner declares a disaster is low, but we make sure our customers are prepared, have peace of mind, and can recover their data and systems

Network Administration

Our network administration role is key to our overall success, one that allows us to achieve proactive and predictable results for our customers. From a 30,000 ft perspective, we provide unlimited access to our network admin resources who are available any time in addition to a full day onsite each month fulfilling responsibilities. If we dive deeper into the role, we uncover facts on how true proactive network administration is the engine behind world class results. We do this by being able to manage technology standards across our client base to drive down noise to increase value and our belief system. This ensures we can keep I.T. systems running smoothly without interruption which saves our customers money.

It all starts with our onboarding process. We perform a health assessment that shows us the truth about the I.T. systems and what impact this has on our customer. From the beginning, we know what is wrong and communicate that effectively so we can decide what is the most important issue to minimize fire drills. In other words, we bring problems out into the open and work diligently to align our standards with your environment. Our network administrators work with all of our other team members as well to address tickets with the support team, give insight to the technology consultants, and assist with technology decisions when preparing quotes for a project. This is a dynamic service delivery role, but we make it simple so we can understand what is really going on and adapt to your culture. Our goal is to build a transparent relationship with our customers so we can help make the I.T. environment healthy.

Customer Support

We have no automated answering system when you call our office. We answer our phones and return emails almost immediately. Our support desk coordinator has a dynamic and important role because this is most often the first person anyone talks to when calling Digux. We have a pre-defined process we follow to handle trouble tickets properly. You can send in a ticket by email, picking up the phone and calling us, or submitting it via our customer portal. Once the ticket is submitted our support desk coordinator captures the information, performs triage, sets expectations, either resolves or escalates the ticket, and continuously follows up with the customer to ensure everything was completely properly.

Behind the scenes our support desk has several other important responsibilities. Communicating with our other team members about progress on tickets and setting expectations. Also planning and executing our daily huddles, weekly & monthly meetings. We dive into metrics such as open/closet tickets, average response times, average resolution times, aging, etc. Our support desk spends most of their time working remotely so it’s essential all of our proactive technology tools are running properly.

Technology Consulting

Our Virtual Chief Information Officer’s (vCIO) role is to strategize with our customer by translating the technical conversation into a business conversation and making recommendations based on our best practices. During our onboarding process and as we maintain our customer’s environment, we use a software tool named myITprocess. myITprocess allows I.T. companies to design, implement, and manage technology best practices and show the business impact of alignment with their standards. The idea is that this software aligns our team and customers with our company way. This is a way for us to institutionalize our knowledge to consistently deliver effective strategy to our customers. If we zoom down into our internal processes, our ongoing rhythm consists of the network admins handing off their technical analysis to the vCIO who then reviews the report to assess business impact of the I.T. environment. Once this assessment is complete, we schedule a 2-3 hour meeting and take our customer out to lunch and discuss the top 3-5 issues that will impact their business eventually. During this meeting we present our strategy in clear business terms. We typically meet with our customer 3-4 times per year and sometimes more depending on the arrangement. None the less, our recommendations vary from a project to implement new technology, simple configuration change, change in how technology is utilized, or purchasing a warranty or service contract. Our strong belief is that developing and managing technology standards across our client base is the only way to drive down noise, increase the value to the customer, and build our belief system and this is why we dedicate our focus on this role ultimately resulting in proactive support.

Project Management

Our project management role interoperates with all of our other roles in some way and has a specific technology lifecycle. For example, our vCIO strategizes and makes recommendations which ultimately results in a proposal. Our project team defines scope of work, the schedule, and implements the project. Then our customer support and network admin’s provide ongoing support for the new technology. As a simple explanation, we plan, design, implement, operation, and optimize our projects and work with all of our other team members to make the implementation a success. Over the years, we have found that logic, communications skills, details, organization, and managing expectations is key to project management. Furthermore, to assure predictability, our time & materials are a flat fee, similar to our ongoing services.

  • Image

How can I.T. be predictable?

We hand out postcards and business cards to people that include historical, real life predictions that have become true. Why would we do something like that? This is because we give you predictability in service, uptime, and billing. Our fixed monthly fee gives you predictability in the bill. Our discipline, rhythm, processes, and best practices gives you predictability in service.

эвакуатор во львове
пошив штор
Slide background In 1900, J.E. Watkins predicted
that WIRELESS TELEPHONES AND CIRCUITS would circle the planet
Get predictably better IT with Digux.
Slide background Weather forecasters predict
RAIN IN SEATTLE sometime this year. Really?
Get predictably better IT with Digux.
Slide background In 1821, the existence of NEPTUNE
was predicted through mathematical modeling based on Sir Isaac Newton’s Law of Gravity.
Get predictably better IT with Digux.
Slide background In 2010, Paul THE OCTOPUS correctly predicted
the winner of each of the german national football team’s matches in the World Cup.
Get predictably better IT with Digux.
Slide background In 1926, Edgar Cayce predicted the LA NIÑA EFFECT
he theorized that temperature changes in deep ocean currents.. affect our weather.
Get predictably better IT with Digux.
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How can I.T. be proactive?

  • We offer a partnership backed with an unlimited support plan to manage the infrastructure, support and strategy for your business elimination downtime and reactive support calls.

    our health assessment and ongoing monthly review allows us to institutionalize our knowledge and consistently deliver strategy to our customers.

    During our initial on boarding we document all of the processes and best practices for your business enabling us to obtain a successful and result for each scenario.

    We schedule all of our appointments one year in advance.

    We monitor all systems and devices for improved awareness of the I.T. environment.

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  • We prepare for our on site appointments with an in-depth review process, the teach team collaborates and contributes via a huddle, and we communicate directly with our point of contact to ensure we are on the same page and our focus is on improving the I.T environment every month.

    We automate operating system and 3rd party software application patches to keep systems secure.

    We eliminate ambiguity via our strategy meetings as we share meaningful information about how certain technology issues can impact the business and increase costs if not address properly.

    We analyze operational metrics such as our average response times, average resolution, time, tickets per week/month for each customer to reduce noise and identify patterns so we can permanently solve problems and evaluate our progress improving the I.T. environment.

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1215 120th Ave NE STE 203 Bellevue, WA 98005

Business Enquiries

(425) 605-0594

www.digux.com

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Meet the team

Dustin Frost

Founder

"Visualize what you cannot see" team1 LEARN MORE ABOUT DUSTIN on LinkedIn Read More

dustin@digux.com 425.605.0594 x 100

Gabe Frost

TECHNOLOGY ADVISOR

"I want to put a ding in the universe" team2 LEARN MORE ABOUT GABE on LinkedIn Read More

gabe@digux.com 425.605.054

Alexander Ryseff

NETWORK ADMINISTRATOR/VCIO

"It's easy to make a buck. It's a lot tougher to make a difference." team3 LEARN MORE ABOUT ALEXANDER on LinkedIn Read More

alexander@digux.com 425.605.0594 x 101

Chris Browning

Sales

"I'm all in! All the time!" team4 LEARN MORE ABOUT CHRIS on LinkedIn Read More

chris@digux.com 425.605.0594 x 104

Jacob Brock

SUPPORT DESK COORDINATOR

"I love helping out good people who are doing good things." team5 LEARN MORE ABOUT JACOB on LinkedIn Read More

jacob@digux.com 425.605.0594 x 103

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About us

Our purpose at Digux is to help our customers create more valued time with their loved ones and on differentiating their business rather than information technology. Each day our mission is to manage expectations, have fanatical discipline, take pride in craftsmanship, have an awesome attitude, utilize our time effectively, be a trusted partner for advice, and never give up on any technical challenge. We are a local company and truly care about our relationships with people.

Digux is an odd, techy sounding name and most of the time people mispronounce it on the first attempt. Digux is similar to Linux and unique like Xerox. The name Digux was conceived on March 5th 2003 by founder Dustin Frost

Back in the late 1990’s and early 2000’s, before Digux was founded, Dustin had miserable experiences with I.T. support. He found that technicians were arrogant and talked down to him – they were on the front line with loyal customers but lacked customer service or communication skills, and didn’t follow through on projects. Dustin understood clearly that a successful I.T. company would listen to customers and communicate based on their skill level, and forge lasting relationships beyond technology – to understand a customer’s business and help them accomplish their goals.

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