(425) 605-0594

The Bellevue IT support company
who really cares.
Call (425) 605-0594

YES,

I want friendly & educational IT support!

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Why Choose Digux?

Outsourcing IT is becoming more and more common, and there are numerous companies in Bellevue and Seattle that offer managed IT services. So - what elevates Digux above the competition and makes us special?

    Personality:

  • We live and breathe our culture of caring. This is what separates Digux from other Seattle and Bellevue IT companies. Read our reviews - we are truly the "nicest guys" in the industry.
  • We are specifically committed to educating our clients and making IT simple. We'll show you where you are and why, then show you the difference between your position and where you could be.
  • We are the only IT company in Bellevue or Seattle that gives away a free IT "first aid" kit. Our kit includes batteries, backup supplies, and a spare laptop among other important items.

    Strategy:

  • Digux increases overall employee productivity and morale through unlimited support. Nights? Weekends? We are there for you with world-class IT support and solutions. Always.
  • Companies in Bellevue and Seattle choose IT support from Digux because of our vast resources and expertise, and our access to world-class capabilities and infrastructure.
  • We analyze operational metrics such as average response time, average resolution time, etc. This reduces noise and identifies patterns so we can proactively improve our IT support and serve you better.

Get Started (425) 605-0594

We educate. We make I.T. simple. We really care.

step 1

Call us

Ask for Chris so he can discuss your IT support needs and schedule an in-person meeting.

(425) 605-0594
step 1

We meet in person

Our Bellevue IT support team travels to your office. We learn more about your business to determine if we are a good fit for each other.

step 1

Visit Digux

We invite you back to our Bellevue office to meet our IT support team and learn about our best practices for solving your specific pain areas.

step 1

Let's do business

We formalize our contract together and schedule our onboarding process!

Call & Receive a Free I.T. First Aid Kit

One of the many ways in which Digux demonstrates a culture of caring for our clients is by providing a free IT first aid kit. No other IT support company in Bellevue or Seattle offers this. Our free kit includes batteries, backup supplies, and a spare laptop. If your technology malfunctions in any way, your spare laptop allows you to continue working while Digux fixes the problem, thereby preventing all catastrophic IT emergencies. Call (425) 605-0594 now and ask about the free kit.

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Onboarding

We start our onboarding process immediately after formalizing our new partnership. This process is important because it clarifies expectations, establishes accountability, deepens our relationship and ensures a successful implementation of our best practices. At this stage, we spend 100-150 man hours to complete 5 phases outlined below. We only charge a flat fee of $2,500. This is our way of demonstrating commitment to the success of your business technology from the first day.

Proactive Technology

Proactive technology management results in all the different tools we deliver from our office over the Internet to our customers all managed by our team to automate processes and best practices. Ultimately our goal is to centralize services to deliver global tasks in a common way to achieve efficiency and growth. As a basic example we tell people this: patch management tends not to impact your business. However, these are technologies that need to happen behind the scenes, sort of like plumbing in a house — you need to have it. We solve all of those basic problems for you. Moreover, we are constantly developing and maintaining automated routines to relieve our other team members from mundane tasks. Similarly, we review service tickets weekly and look for ways to automate common problems around that. In the MSP industry, we refer to some of our tools as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) systems. We have a whole slew of other tools we use as well such as Antivirus, Antispam, backups, desktop optimization, hosted Exchange, web hosting, cloud storage, virtualization, etc. We essentially hand out our bag of goodies and integrate all the tools necessary to make your I.T. environment run properly.

BACKUP DISASTER RECOVERY

Backup Disaster Recovery (BDR) can be complex to implement depending on the nature of your business. We ease this complexity and help you get started by including backup protection for your Servers. This has a one-time cost, but we manage, maintain and monitor the Server backups in our cloud for no additional cost. This is our phase 1 protection plan. From experience, a complete disaster recovery solution has 4 phases and we implement these over time based your goals and expectations – we will partner to define things or events your business considers a disaster, and establish what successful recovery looks like. The odds a business owner declares a disaster is low, but we make sure our customers are prepared, have peace of mind, and can recover their data and systems

Network Administration

Our network administration role is key to our overall success, one that allows us to achieve proactive and predictable results for our customers. From a 30,000 ft perspective, we provide unlimited access to our network admin resources who are available any time in addition to a full day onsite each month fulfilling responsibilities. If we dive deeper into the role, we uncover facts on how true proactive network administration is the engine behind world class results. We do this by being able to manage technology standards across our client base to drive down noise to increase value and our belief system. This ensures we can keep I.T. systems running smoothly without interruption which saves our customers money.

It all starts with our onboarding process. We perform a health assessment that shows us the truth about the I.T. systems and what impact this has on our customer. From the beginning, we know what is wrong and communicate that effectively so we can decide what is the most important issue to minimize fire drills. In other words, we bring problems out into the open and work diligently to align our standards with your environment. Our network administrators work with all of our other team members as well to address tickets with the support team, give insight to the technology consultants, and assist with technology decisions when preparing quotes for a project. This is a dynamic service delivery role, but we make it simple so we can understand what is really going on and adapt to your culture. Our goal is to build a transparent relationship with our customers so we can help make the I.T. environment healthy.

Customer Support

We have no automated answering system when you call our office. We answer our phones and return emails almost immediately. Our support desk coordinator has a dynamic and important role because this is most often the first person anyone talks to when calling Digux. We have a pre-defined process we follow to handle trouble tickets properly. You can send in a ticket by email, picking up the phone and calling us, or submitting it via our customer portal. Once the ticket is submitted our support desk coordinator captures the information, performs triage, sets expectations, either resolves or escalates the ticket, and continuously follows up with the customer to ensure everything was completely properly.

Behind the scenes our support desk has several other important responsibilities. Communicating with our other team members about progress on tickets and setting expectations. Also planning and executing our daily huddles, weekly & monthly meetings. We dive into metrics such as open/closet tickets, average response times, average resolution times, aging, etc. Our support desk spends most of their time working remotely so it’s essential all of our proactive technology tools are running properly.

Technology Consulting

Our Virtual Chief Information Officer’s (vCIO) role is to strategize with our customer by translating the technical conversation into a business conversation and making recommendations based on our best practices. During our onboarding process and as we maintain our customer’s environment, we use a software tool named myITprocess. myITprocess allows I.T. companies to design, implement, and manage technology best practices and show the business impact of alignment with their standards. The idea is that this software aligns our team and customers with our company way. This is a way for us to institutionalize our knowledge to consistently deliver effective strategy to our customers. If we zoom down into our internal processes, our ongoing rhythm consists of the network admins handing off their technical analysis to the vCIO who then reviews the report to assess business impact of the I.T. environment. Once this assessment is complete, we schedule a 2-3 hour meeting and take our customer out to lunch and discuss the top 3-5 issues that will impact their business eventually. During this meeting we present our strategy in clear business terms. We typically meet with our customer 3-4 times per year and sometimes more depending on the arrangement. None the less, our recommendations vary from a project to implement new technology, simple configuration change, change in how technology is utilized, or purchasing a warranty or service contract. Our strong belief is that developing and managing technology standards across our client base is the only way to drive down noise, increase the value to the customer, and build our belief system and this is why we dedicate our focus on this role ultimately resulting in proactive support.

Project Management

Our project management role interoperates with all of our other roles in some way and has a specific technology lifecycle. For example, our vCIO strategizes and makes recommendations which ultimately results in a proposal. Our project team defines scope of work, the schedule, and implements the project. Then our customer support and network admin’s provide ongoing support for the new technology. As a simple explanation, we plan, design, implement, operation, and optimize our projects and work with all of our other team members to make the implementation a success. Over the years, we have found that logic, communications skills, details, organization, and managing expectations is key to project management. Furthermore, to assure predictability, our time & materials are a flat fee, similar to our ongoing services.

Onboarding

We start our onboarding process immediately after formalizing our new partnership. This process is important because it clarifies expectations, establishes accountability, deepens our relationship and ensures a successful implementation of our best practices. At this stage, we spend 100-150 man hours to complete 5 phases outlined below. We only charge a flat fee of $2,500. This is our way of demonstrating commitment to the success of your business technology from the first day.

Proactive Technology

Proactive technology management results in all the different tools we deliver from our office over the Internet to our customers all managed by our team to automate processes and best practices. Ultimately our goal is to centralize services to deliver global tasks in a common way to achieve efficiency and growth. As a basic example we tell people this: patch management tends not to impact your business. However, these are technologies that need to happen behind the scenes, sort of like plumbing in a house — you need to have it. We solve all of those basic problems for you. Moreover, we are constantly developing and maintaining automated routines to relieve our other team members from mundane tasks. Similarly, we review service tickets weekly and look for ways to automate common problems around that. In the MSP industry, we refer to some of our tools as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) systems. We have a whole slew of other tools we use as well such as Antivirus, Antispam, backups, desktop optimization, hosted Exchange, web hosting, cloud storage, virtualization, etc. We essentially hand out our bag of goodies and integrate all the tools necessary to make your I.T. environment run properly.

BACKUP DISASTER RECOVERY

Backup Disaster Recovery (BDR) can be complex to implement depending on the nature of your business. We ease this complexity and help you get started by including backup protection for your Servers. This has a one-time cost, but we manage, maintain and monitor the Server backups in our cloud for no additional cost. This is our phase 1 protection plan. From experience, a complete disaster recovery solution has 4 phases and we implement these over time based your goals and expectations – we will partner to define things or events your business considers a disaster, and establish what successful recovery looks like. The odds a business owner declares a disaster is low, but we make sure our customers are prepared, have peace of mind, and can recover their data and systems

Network Administration

Our network administration role is key to our overall success, one that allows us to achieve proactive and predictable results for our customers. From a 30,000 ft perspective, we provide unlimited access to our network admin resources who are available any time in addition to a full day onsite each month fulfilling responsibilities. If we dive deeper into the role, we uncover facts on how true proactive network administration is the engine behind world class results. We do this by being able to manage technology standards across our client base to drive down noise to increase value and our belief system. This ensures we can keep I.T. systems running smoothly without interruption which saves our customers money.

It all starts with our onboarding process. We perform a health assessment that shows us the truth about the I.T. systems and what impact this has on our customer. From the beginning, we know what is wrong and communicate that effectively so we can decide what is the most important issue to minimize fire drills. In other words, we bring problems out into the open and work diligently to align our standards with your environment. Our network administrators work with all of our other team members as well to address tickets with the support team, give insight to the technology consultants, and assist with technology decisions when preparing quotes for a project. This is a dynamic service delivery role, but we make it simple so we can understand what is really going on and adapt to your culture. Our goal is to build a transparent relationship with our customers so we can help make the I.T. environment healthy.

Customer Support

We have no automated answering system when you call our office. We answer our phones and return emails almost immediately. Our support desk coordinator has a dynamic and important role because this is most often the first person anyone talks to when calling Digux. We have a pre-defined process we follow to handle trouble tickets properly. You can send in a ticket by email, picking up the phone and calling us, or submitting it via our customer portal. Once the ticket is submitted our support desk coordinator captures the information, performs triage, sets expectations, either resolves or escalates the ticket, and continuously follows up with the customer to ensure everything was completely properly.

Behind the scenes our support desk has several other important responsibilities. Communicating with our other team members about progress on tickets and setting expectations. Also planning and executing our daily huddles, weekly & monthly meetings. We dive into metrics such as open/closet tickets, average response times, average resolution times, aging, etc. Our support desk spends most of their time working remotely so it’s essential all of our proactive technology tools are running properly.

Technology Consulting

Our Virtual Chief Information Officer’s (vCIO) role is to strategize with our customer by translating the technical conversation into a business conversation and making recommendations based on our best practices. During our onboarding process and as we maintain our customer’s environment, we use a software tool named myITprocess. myITprocess allows I.T. companies to design, implement, and manage technology best practices and show the business impact of alignment with their standards. The idea is that this software aligns our team and customers with our company way. This is a way for us to institutionalize our knowledge to consistently deliver effective strategy to our customers. If we zoom down into our internal processes, our ongoing rhythm consists of the network admins handing off their technical analysis to the vCIO who then reviews the report to assess business impact of the I.T. environment. Once this assessment is complete, we schedule a 2-3 hour meeting and take our customer out to lunch and discuss the top 3-5 issues that will impact their business eventually. During this meeting we present our strategy in clear business terms. We typically meet with our customer 3-4 times per year and sometimes more depending on the arrangement. None the less, our recommendations vary from a project to implement new technology, simple configuration change, change in how technology is utilized, or purchasing a warranty or service contract. Our strong belief is that developing and managing technology standards across our client base is the only way to drive down noise, increase the value to the customer, and build our belief system and this is why we dedicate our focus on this role ultimately resulting in proactive support.

Project Management

Our project management role interoperates with all of our other roles in some way and has a specific technology lifecycle. For example, our vCIO strategizes and makes recommendations which ultimately results in a proposal. Our project team defines scope of work, the schedule, and implements the project. Then our customer support and network admin’s provide ongoing support for the new technology. As a simple explanation, we plan, design, implement, operation, and optimize our projects and work with all of our other team members to make the implementation a success. Over the years, we have found that logic, communications skills, details, organization, and managing expectations is key to project management. Furthermore, to assure predictability, our time & materials are a flat fee, similar to our ongoing services.

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We Educate Our Clients

Who says nice guys finish last? We go above and beyond for our clients and consequently we maintain many long-term partnerships with businesses across the Seattle and Bellevue region. It doesn’t matter if you have 10 users or 250 users, Digux delivers elite infrastructure, unwavering support, and intelligent strategies with a friendly personal touch that is uncommon in the world of IT services. Our average plan costs only $2,500, but depends on the size and complexity of your business.

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We Make I.T. Simple

  • 1) Digux increases overall employee productivity and morale through unlimited support. Nights? Weekends? We are there for you with world-class IT support and solutions. Always.

    2) Transparency in pricing is generally elusive in the IT services industry. However, Digux operates on the premise that a fixed monthly invoice is the only acceptable and honest approach. Our transparency equates to ease and peace of mind.

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  • 3) We schedule all of our appointments one year in advance. We also monitor all systems and devices for improved awareness of the I.T. environment.

    4) Unlike many IT support companies, one of our primary goals is to offer our clients IT education. We want to show you where you are and why, then show you the difference between your position and what our customers experience and why.

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Read Our I.T. Blog

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The Digux Story

Back in the late 1990s and early 2000s, before Digux was founded, Dustin had consistently miserable experiences with IT support companies in Bellevue and Seattle. He found that technicians were arrogant and talked down to him. They were on the front line with loyal customers yet lacked basic customer service and communication skills and rarely followed through on projects. Dustin understood that a successful IT services company would listen to its clients, communicate based on their skill level, and forge lasting relationships beyond technology.

Every day our mission is to maintain an awesome attitude, use time effectively, serve as a trusted partner for advice, utilize fanatical discipline, take pride in craftsmanship, and never give up on any technical challenge. We take pride in being a local company, and we truly care about our relationships with clients in Bellevue, Seattle, Puget Sound, Western Washington, and across the Pacific Northwest.

Digux is an odd, techy sounding name and most of the time people mispronounce it on their first attempt. Digux is similar to Linux and unique like Xerox. The name Digux was conceived on March 5, 2003 by founder Dustin Frost.

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(425) 605-0594

Call now and ask about your free IT first aid kit. We are the leading provider of IT services in Bellevue, and we're always looking to connect with local businesses in Seattle, Bellevue, Puget Sound, Western Washington, the Pacific Northwest, and beyond.
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Job Opportunities

Want to work for the friendliest IT company in Bellevue? We are constantly seeking qualified staff for our support desk, network admin, and inside/outside sales. Please review the positions we are currently looking to fill in our Bellevue office:

Please email your resume to jobopportunities@digux.com.
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